Damaged, leaking or wrong items are replaced free within 7 days of delivery. Food safety rules mean opened jars cannot be returned.
Damaged, leaking, or wrong items are replaced free within 7 days of delivery.
Send a photograph of the jar and the outer carton along with your order number and we will ship a replacement or refund you in full — your choice.
Opened or partially eaten jars cannot be returned. This is a food safety rule, not a preference.
Requests raised more than seven days after delivery cannot be processed.
Products bought from a retail store or a marketplace seller must be returned through that seller.
Approved refunds are initiated within two business days.
Money reaches your original payment method in five to seven business days depending on your bank.
Cash on delivery refunds are sent by bank transfer once you share your account details.
Orders can be cancelled free of charge any time before dispatch. Email us with your order number.
Once a parcel has been handed to the courier it cannot be cancelled, but you may refuse delivery and we will refund you minus the shipping cost.
Email contact@mkoji.com or call +91 93159 39949 during Mon–Sat, 9:00 AM – 7:00 PM IST.
